Dealing with different, diverse (and difficult) people

Disc 1: Part 1. What's the matter with people anyway? Listening

Part 2. Four different personality styles

Disc 2: Part 3. Generational differences, radio agers and baby boomers

Part. 4. Generational differences: Generations X and Y

Disc 3: Part 5. Gender differences in communication styles

Part 6. Creative, technical and multicultural teams

Disc 4: Part 7. Other work styles and an open work environment

Part 8. Giving constructive criticism constructively

Disc 5: Part 9. Negotiate effectively, disagree respectfully

Part 10. Dealing with angry people

Disc 6: Part 11. Dealing with your own anger and frustration

Part 12. Make sure you are not the difficult person. Disc 7: Self-study workbook.